Billing

Overview

The current status of topics related to billing based on the description of product variants and the scope of service as well as price calculation metrics are described here. The listed configurations, descriptions and calculations are non-binding and may be changed at any time in terms of their technology, manufacturer and scope.

Contractually relevant information can be found in the contract and service description.

Billing-relevant data are generated via active monitoring and saved in the log collector. This data is periodically processed by Swisscom and used as the basis for billing for the scope of services purchased.

Variants and options

The following sections list and explain the individual variants and options in greater detail.

Compute

Server vCPU

Step-phased performance upgrades of the virtual servers for all service class by providing additional vCPU increments. The assigned resources are billed on an hourly basis.

Options	Unit	Billing Cycle	Unit of account (SAP)
Server vCPU Gold Basic	No. of vCPU	Hour	100
Server vCPU Gold Standard	No. of vCPU	Hour	100
Server vCPU Gold Advanced	No. of vCPU	Hour	100
Server vCPU Platinum Basic	No. of vCPU	Hour	100
Server vCPU Platinum Standard	No. of vCPU	Hour	100
Server vCPU Platinum Advanced	No. of vCPU	Hour	100

Server Memory

Step phased performance upgrades of the virtual servers to all service class by providing additional memory increments (GB). The assigned resources are billed on an hourly basis.

Options	Unit	Billing Cycle	Unit of account (SAP)
Server Memory Gold Basic	No. of GB	Hour	100
Server Memory Gold Standard	No. of GB	Hour	100
Server Memory Gold Advanced	No. of GB	Hour	100
Server Memory Platinum Basic	No. of GB	Hour	100
Server Memory Platinum Standard	No. of GB	Hour	100
Server Memory Platinum Advanced	No. of GB	Hour	100

Licenses

With this option, the operating systems are licensed by Swisscom using the required licenses of the manufacturer.

Options	Unit	Billing Cycle	Unit of account (SAP)
Windows Standard Gold	No. of License per vCPU	Hour	100
Windows Standard Platinum	No. of License per vCPU	Hour	100
Windows Enterprise Gold	No. of License per vCPU	Hour	100
Windows Enterprise Platinum	No. of License per vCPU	Hour	100
Red Hat Linux Gold	No. of License per vCPU	Hour	100
Red Hat Linux Platinum	No. of License per vCPU	Hour	100

Storage & Backup

Storage Eco

For applications with low performance requirements (e.g. development/test systems). Low-performance disk technology in a shared storage infrastructure with support time office.

Options	Unit	Billing Cycle	Unit of account (SAP)
Storage Eco Gold Basic	GB allocated	Hour	10'000
Storage Eco Gold Standard	GB allocated	Hour	10'000
Storage Eco Gold Advanced	GB allocated	Hour	10'000
Storage Eco Platinum Basic	GB allocated	Hour	10'000
Storage Eco Platinum Standard	GB allocated	Hour	10'000
Storage Eco Platinum Advanced	GB allocated	Hour	10'000

Storage Fast

For applications with high performance requirements. Mixed disk (fast & SSD mixed) technology in a shared storage infrastructure with support time office.

Options	Unit	Billing Cycle	Unit of account (SAP)
Storage Fast Gold Basic	GB allocated	Hour	10'000
Storage Fast Gold Standard	GB allocated	Hour	10'000
Storage Fast Gold Advanced	GB allocated	Hour	10'000
Storage Fast Platinum Basic	GB allocated	Hour	10'000
Storage Fast Platinum Standard	GB allocated	Hour	10'000
Storage Fast Platinum Advanced	GB allocated	Hour	10'000

Storage Ultrafast

For applications with very high-performance requirements, particularly for databases. All flash disk technology in a shared storage infrastructure with support time office.

Options	Unit	Billing Cycle	Unit of account (SAP)
Storage Ultra Fast Gold Basic	GB allocated	Hour	10'000
Storage Ultra Fast Gold Standard	GB allocated	Hour	10'000
Storage Ultra Fast Gold Advanced	GB allocated	Hour	10'000
Storage Ultra Fast Platinum Basic	GB allocated	Hour	10'000
Storage Ultra Fast Platinum Standard	GB allocated	Hour	10'000
Storage Ultra Fast Platinum Advanced	GB allocated	Hour	10'000

Backup/Restore

Image based backup. Suitable for applications for which primarily a backup at the infrastructure level is sufficient (OS or file system-based).

Options	Unit	Billing Cycle	Unit of account (SAP)
Backup (Remote) Gold Basic	GB	Hour	10'000
Backup (Remote) Gold Standard	GB	Hour	10'000
Backup (Remote/Local) Gold Adanced	GB	Hour	10'000
Backup (Remote) Platinum Basic	GB	Hour	10'000
Backup (Remote) Platinum Standard	GB	Hour	10'000
Backup (Remote/Local) Platinum Advanced	GB	Hour	10'000

Snapshot

A storage snapshot is an image of the system of a virtual machine (server), which can be restored in the event of a fault. Manual snapshots can also be triggered by customers themselves (3 snapshot per server with a retention period of 72 hours). Where necessary, the customer can play back (restore) all snapshots themselves via the self-service portal. This snapshot data can be stored within the infrastructure platform.

Options	Unit	Billing Cycle	Unit of account (SAP)
Snapshot Gold Basic	No. of Snapshot	72h	1
Snapshot Gold Standard	No. of Snapshot	72h	1
Snapshot Gold Advanced	No. of Snapshot	72h	1
Snapshot Platinum Basic	No. of Snapshot	72h	1
Snapshot Platinum Standard	No. of Snapshot	72h	1
Snapshot Platinum Advanced	No. of Snapshot	72h	1

Networking

Loadbalancers

Load balancing enables data traffic to be spread across several backend systems (and allows SSL connections to be terminated).

Loadbalancer Small

Options	Unit	Billing Cycle	Unit of account (SAP)
Loadbalancer Small Gold Basic	No. of Instance	Hour	100
Loadbalancer Small Gold Standard	No. of Instance	Hour	100
Loadbalancer Small Gold Advanced	No. of Instance	Hour	100
Loadbalancer Small Platinum Basic	No. of Instance	Hour	100
Loadbalancer Small Platinum Standard	No. of Instance	Hour	100
Loadbalancer Small Platinum Advanced	No. of Instance	Hour	100

Loadbalancer Medium

Options	Unit	Billing Cycle	Unit of account (SAP)
Loadbalancer Medium Gold Basic	No. of Instance	Hour	100
Loadbalancer Medium Gold Standard	No. of Instance	Hour	100
Loadbalancer Medium Gold Advanced	No. of Instance	Hour	100
Loadbalancer Medium Platinum Basic	No. of Instance	Hour	100
Loadbalancer Medium Platinum Standard	No. of Instance	Hour	100
Loadbalancer Medium Platinum Advanced	No. of Instance	Hour	100

Loadbalancer Large

Options	Unit	Billing Cycle	Unit of account (SAP)
Loadbalancer Large Gold Basic	No. of Instance	Hour	100
Loadbalancer Large Gold Standard	No. of Instance	Hour	100
Loadbalancer Large Gold Advanced	No. of Instance	Hour	100
Loadbalancer Large Platinum Basic	No. of Instance	Hour	100
Loadbalancer Large Platinum Standard	No. of Instance	Hour	100
Loadbalancer Large Platinum Advanced	No. of Instance	Hour	100

Loadbalancer Extra Large

Options	Unit	Billing Cycle	Unit of account (SAP)
Loadbalancer Extra Large Gold Basic	No. of Instance	Hour	100
Loadbalancer Extra Large Gold Standard	No. of Instance	Hour	100
Loadbalancer Extra Large Gold Advanced	No. of Instance	Hour	100
Loadbalancer Extra Large Platinum Basic	No. of Instance	Hour	100
Loadbalancer Extra Large Platinum Standard	No. of Instance	Hour	100
Loadbalancer Extra Large Platinum Advanced	No. of Instance	Hour	100

Inbound Uplink Topology

Providing an Uplink Topology infrastructure for business-critical applications. The inbound uplink topology is redundant.

Options	Unit	Billing Cycle	Unit of account (SAP)
Uplink Standard Gold	No. of pieces	Hour	100
Uplink Standard Platinum	No. of pieces	Hour	100
Uplink Large Gold	No. of pieces	Hour	100
Uplink Large Platinum	No. of pieces	Hour	100

Database

Options	Unit	Billing Cycle	Unit of account (SAP)
DB MS SQL (unm.) Base Fee Gold	No. of Instance	Hour	100
DB MS SQL (unm.) Base Fee Platinum	No. of Instance	Hour	100
DB MS SQL Web Edition Gold	No. of License per vCPU	Hour	100
DB MS SQL Web Edition Platinum	No. of License per vCPU	Hour	100
DB MS SQL Std SPLA 2 Core Gold	No. of License per vCPU	Hour	100
DB MS SQL Std SPLA 2 Core Platinum	No. of License per vCPU	Hour	100
DB MS SQL Ent SPLA 2 Core Gold	No. of License per vCPU	Hour	100
DB MS SQL Ent SPLA 2 Core Platinum	No. of License per vCPU	Hour	100
DB MS SQL SAL Gold	No. of license	Hour	100
DB MS SQL SAL Platinum	No. of license	Hour	100

Calculation and pricing

Bill trigger

The automatic trigger points (start & stop) for billing use-based services can be seen in the table below. All the pricepoints are overall terms, including the options shown in the chapter Variants & options. All cells marked with an "X" indicate the trigger points when invoicing is started or stopped. Loadbalancer as an example has the trigger points Starting, Started and Rebooting. All other actions do not trigger any billing costs.

Pricepoint	ACTIVATED	UPDATING	STARTING	STARTED	REBOOTING	STOPPING	STOPPED	SHUTTING_DOWN	SUSPENDING	DELETING	DELETED
Server vCPU			X	X	X
Server Memory			X	X	X
Licenses			X	X	X
Storage	X	X	X	X	X	X	X	X	X
Backup/Restore	X	X	X	X	X	X	X	X	X
Snapshot
Loadbalancer			X	X	X
Inbound Uplink Topology			X	X	X
Database			X	X	X
OpenShift			X	X	X

Billing

The quantity of resources consumed is calculated on an hourly basis (as shown in the chapter above). The hourly rate is calculated from the sum of the hours consumed and the hours started. A started hour counts as a full hour. Consumed resources are allocated by multiplying the calculated quantity by the price (depending on the selected service class) and the calculation base (per hour and per unit). Examples:

• A resource is obtained from 15:00 to 16:45. So, 2 hours are the basis for the calculation of this resource.
• The last hour of a month will be charged in the following month. Example: A resource is taken from 22:00 - 23:15. This results in 2 hours, whereby 1 hour in the old month and 1 hour in the new month (and thus in the new calculation period) are charged.

Modification of resources: here the higher-priced resource or reference sum is used as the basis for the hourly calculation. Examples:

• 100GB reduction to 50 GB = 100 GB measurement basis
• 50 GB increase to 80 GB = 80 GB measurement basis

Invoices are issued retroactively for the previous month. Any credits are visible only on the monthly invoice, not on the billing report. Only the monthly final billing is legally binding, the current billing report for hours serves as a guide and may deviate from the final result.

Sample Invoice

The billing items are presented here as they appear on the invoice. Each of the individual billing items is itemized with the price for the various resources used by the customer. The prices indicated in this sample only serve as an example. Contractually relevant information can be found in the contract and service description.

The consumed amount of a resource is multiplied by the price per unit and then divided by the unit of account (SAP).

The invoice will be divided into two parts:

1. The actual invoice; providing a consolidated overview of the consumed services
2. The details to the invoice; providing a more elaborate view of the consumed services

Invoice header

No.	Description
1	Customer address
2	Total invoice amount in CHF incl. VAT
3	Payable until shown date
4	Invoice number
5	Invoice date
6	Contract number
7	Your contact

Invoice

No.	Description
8	Billing period
9	List of ESC services and total amounts consumed in the previous month. Amounts are in CHF and excl. VAT.

No.	Description
10	Total of consumed ESC resources in CHF and excl. VAT.
11	Total of consumed ESC resources in CHF and incl. VAT.

Detailed report

A report containing data and information on the services performed within the scope of Enterprise Service Cloud services is enclosed with the monthly bill. It will be provided as a digital document, e.g. CSV file. Below you will find the base structure of a detailed report.

contractId	Regulierer ID	Business Group	Product ID	Product Name	Ressource Name	Ressource ID	timestamp	amount
1120462	Bank XY Genossenschaft	development	3002083	Server vCPU Gold Basic	VM_Win_Std_Gold	prd2gold-acpt-sam1-test-vm0win	29.03.2018	7537