Overview
The Managed OS v2 Service enables the customer to transfer operating tasks in the Enterprise Service Cloud environment to Swisscom at operating system level. This includes antivirus protection, patching and monitoring of system-relevant parameters (monitoring and alarming), OS hardening as well as incident management. The use of Managed OS v2 components meets high quality requirements and is suitable for business-critical applications.
The Managed OS v2 Service is characterized by the following features: Swisscom ensures the secure and reliable operation of the operating system and thus enables the customer to use IT resources at the application level.
This document describes possible use cases for Managed OS v2 (Windows).
Prerequisites and basic conditions
The Managed OS v2 service can be ordered for the following operating systems and versions:
- Microsoft Windows Server 2019
- Microsoft Windows Server 2022
In order to guarantee the services for Managed OS v2, a few basic conditions for Managed OS v2 must be taken into account.
This will ensure that the Managed OS v2 operation teams can take over the responsibility for the Managed OS v2 systems.
Please note the basic conditions below, before you install or configure an application on a Managed OS v2 VM.
To ensure that the basic conditions for a Managed OS v2 VM are met, a Compliance Check will be used. This check is executed whenever a Managed OS v2 VM is being transferred to the Full Managed state.
The details of the checks which are carried out can be found in the Technical Description.
Basic conditions for Managed Windows
Further prerequisites and general conditions are described in the Technical Description.
Service States
For Managed OS v2 we differentiate between the following service states:
- Full Managed
- Customer Maintenance
- Temp Admin
Full Managed
Swisscom is responsible for the server.
The customer has no administration or root permission on the operating system. This should be the default state for a Managed OS v2 VM. Otherwise the VM has no SLA, Monitoring and the VM will not be patched.
For more Information see the Technical Description.
Customer Maintenance
The customer is responsible for the server.
In this state, the customer can perform certain actions (e.g. reconfigure vm, reboot or shut down the server) without having to switch to the Temp Admin state. The Service Level Agreements at OS level are suspended in this state.
For more Information see the Technical Description.
Temp Admin
The customer is responsible for the server.
The customer receives temporary administration or root permissions on the OS. The Service Level Agreements at OS level are suspended in this state. The VM will also not receive OS patches.
This state should only be a temporary state. The VM should be switched back to the Full Managed state as soon as possible!
For more Information see the Technical Description.