Backup/Restore

Backups are differentiated between image-based- and agent-based backups. For Swisscom Windows VMs we offer only image-based backups.

Image-based Backup

The Swisscom Windows VMs are protected with image-based backup. This backup process for VMs creates a copy of the Operating System (OS) and all data and drives associated with the VM. The default backup policy is set to 30 days. The following backup policies can be applied:

Backup Schedule	Retention Period
Daily	7 days
Daily	14 days
Daily	30 days
Daily	90 days
Weekly	365 days

To change the backup policy use the day-2 operation Change Backup Policy. Backups taken with the older policy will remain available until their retention period expires.

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Note

Swisscom cannot guarantee that the backup of a VM will take place every day at the same time. Only one backup-window is defined, which will start, i.e. at 8pm for all VM's. The duration depends on the number of VMs and the amount of new data which need be backed up.

After a Swisscom Windows VM has been backed up at least once, it is considered protected. The image-based backup feature provides the ability to restore a complete Swisscom Windows VM or to recover individual files and folders.

The restore can be done by Swisscom upon service request ticket from customer. Please set the VM into Temp Admin state and provide VM name and hostname in the ESC Service Request ticket.

Agent-based Backup

The agent-based backup feature is not available for Swisscom Windows VMs.