Incident Management

Incident management aims at restoring service performance as quickly as possible. This is achieved by using standardized methods and procedures, while at the same time ensuring the flow of information to other processes, relevant stakeholders and especially the customer. Below you will find an overview of the Swisscom Incident Management.

The priority of a ticket is determined between Swisscom and the customer. The process for troubleshooting is designed in several stages to ensure that the right level of expertise is always involved. On-site operations are ensured by a comprehensive, professional field service. Swisscom's active monitoring of the service infrastructure aims to initiate the fastest possible troubleshooting, even without prior notification of the customer.