Enterprise Service Cloud - Docs

Backup/Restore

For Swisscom RHEL VMs we differentiate between image-based and agent-based backup. Also you can create your own snapshots of the machine.

Image-based Backup

The Swisscom RHEL VMs are protected with image-based backup. This backup process for VMs creates a snapshot of the Operating System and all data and mountpoints associated with the VM. The default backup policy is set to 30 days. The following backup policies can be applied:

Backup ScheduleRetention Period
Daily7 days
Daily14 days
Daily30 days
Daily90 days
Weekly365 days

To change the backup policy use the day-2 operation Change Backup Policy. Backups taken with the older policy will remain available until their retention period expires.

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Note

Swisscom cannot guarantee that the backup of a VM will take place every day at the same time of the day. Only one backup-window is defined, which will start e.g. at 8pm for all VM's. The duration depends on the number of VMs and the amount of new data which needs to be backed up.

After a Swisscom RHEL VM has been backed up at least once, it is considered protected. The image-based backup feature provides the ability to restore a complete Swisscom RHEL VM or to recover individual files and folders.

The restore can be done by Swisscom upon service request ticket from customer. Please set the VM into Temp Admin state and provide VM name and hostname in the ESC Service Requestopen in new window ticket.

Create Snapshot

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Note

The Swisscom RHEL VM must be set to Temp Admin or Customer Maintenance Mode before creating the snapshot.

  1. To create a snapshot of a Swisscom RHEL VM, click on the tab My Items. On the desired Deployment, click on Actions and select Create Snapshot.

    Create Snapshot on a Managed RHEL - Picture 1

  2. A new window appears where the creation of the snapshot must be confirmed.

    Delete a Managed RHEL - Picture 2

Delete Snapshot

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Note

The Swisscom RHEL VM must be set to Temp Admin or Customer Maintenance Mode before deleting the snapshot.

To delete a snapshot of a Swisscom RHEL VM, click on the tab My Items. On the desired Deployment, click on Actions and select Delete Snapshot.

Agent-based Backup

The agent-based backup feature is not available for Swisscom RHEL VMs.

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