Change States

Enter Customer Maintenance

1. Select the VM in the Swisscom Portal

2. Under Actions choose Change Managed OS State

   

3. Under Target State select customer Maintenance

4. Click Change Managed OS State

   

5. Check the progress on the Requests tab

This is an information message

Note

In the vRA Portal, you can check the current state in the Properties tab of the VM. The property Scc.Ms.State has the value customerMaintenance.

Request Temp Admin

1. Select the VM in the Swisscom Portal

2. Under Actions choose Change Managed OS State

   

3. Under Target State select Temp Admin

4. Define a password for the temporary admin user custadm in the Temp Admin Password field

   

5. Click Change Managed OS State

6. Check the progress on the Requests tab

This is an information message

Note

In the vRA Portal, you can check the current state in the Properties tab of the VM. The property Scc.Ms.State has the value tempAdmin.

• For Managed RHEL, you then can login with an ssh client and the custadm user. Use the sudo framework for executing commands.

For installing software use this instructions Return to Full Managed

Return to Full Managed

1. Select the VM in the Swisscom Portal

2. Under Actions choose Change Managed OS State

   

3. Under Target State select Full Managed

   

4. Click Change Managed OS State

5. Check the progress on the Requests tab

This is an information message

Note

In the vRA Portal you can check the current state in the Properties tab of the VM. The property Scc.Ms.State has the value fullManaged.

The Change Managed OS State action back to Full Managed will execute the Swisscom compliance check checkmate.

The tool checkmate ensures compliance with Swisscom standards regarding security and sanity for stable operations. For more information about checkmate see the Technical Description section.

See the result for the compliance check checkmate in the Requests tab of the portal. If checkmate fails, follow the instructions in the error message to mitigate the issue. Then try again to execute the Change Managed OS State action back to Full Managed.